Acceptance of Quotation
On acceptance of the quotation issued by The Blind Lady Company, the Customer(s) and The Blind Lady Company enters into a joint agreement or contract.
The Blind Lady Company would be obligated to execute and complete the work defined and the customer is in agreement and accepts the Terms and Conditions stipulated.
Quotation
The quotation issued by The Blind Lady Company will provide basic details of the product, area, type of blind for the customer’s acceptance. Invoice will be detailed.
Warranty
Blinds carry a three year product guarantee is provided on all blinds from the date of dispatch. Some fading/warping may occur over time with Basswood/Plaswood blinds.
This is not considered a defect by the manufacturer. The manufacturer will repair/replace defective blinds at its discretion.
All blinds have a guarantee if not tampered with. The guarantee does not cover misuse, tampering & normal wear and tear or due to incorrect installation by the client.
Blinds made out of specification does will not have the manufacturer guarantee as non-standard sizes may cause the blind/fabric to not hang straight. These are manufactured at the customers own risk.
Patio blinds & automation carry a 3 year guarantee on motors and 1 year on workmanship. Local fabric does not have a manufacturer guarantee. Sunweave, Sheerweave & Recacril have a 10 year guarantee on fabric. Non security shutters carry a two year guarantee and security shutters can be 5,7 or 10 years depending on the choice of product.
Special notes
As wood is a natural product variations in shade, tone and grain will occur, especially bamboo. Some warping of the timber and surface imperfections will also occur.
These traits are not considered to be flaws, but rather part of the natural character of the product. Due to the nature of wood supply, the type of timber used may vary.
Colours will be matched as closely to the natural products but exact matches cannot be guaranteed.
The manufacturer nor The Blind Lady Co. will not be held responsible for mildew or fungus on natural products. Natural products are not suited to areas that are damp or coastal including bamboo blinds.
For areas with direct sunlight it is highly recommended to use the High Heat Plaswood or Eco-Wood/Supreme range.
Head/bottom rails made from aluminium may oxidise if located near the coast.
Roller blinds which are recessed fitted, will have a gap on either side of the blind to cater for the controls. Light may filter through the sides.
Fraying of rollers due to incorrect usage is not covered by the guarantee.
Controls : Always keep the controls in a straight position when opening/closing blinds. Recess fittings may not be straight if the walls are angled.
Quotation Validity
Valid for 11 days from the date of offer unless stated otherwise. Prices are subject to change upon final measurements and fabric choices per Group Range.
Client Direct Orders
When placing an order, always specify the width first, then the drop. All measurements are to be given in millimeters. The client is responsible for all dimensions.
We encourage clients to confirm details such as settings, cut outs, deductions, additions prior to order. Each type of blind has different manufacturing considerations.
Please be very careful when opening the packaging with blade/knife in order to avoid cutting the tapes or cords on the blind.
Urgent orders
All urgent orders have a 35% surcharge within a 72hour period for installation. This service are for Venetian & Roller blinds only. Orders must be placed before 1pm Monday to Thursday only.
Order & Delivery
The order is placed once the required deposit is made. Approximate delivery is 2-3 weeks from the date of the order being placed depending on product. These are mere estimated timelines. Orders placed after 12h00 on a Friday will automatically follow the Monday queue. The Blind Lady Co. will contact you to schedule an appointment once your blinds are ready for installation.
Non Refundable deposit
The deposit is non-refundable once your order has been placed with the manufacturer & if the manufacturer cannot cancel the request. Cancellation must be within 3 hours of placing the order in writing. No telephonic cancellations will be accepted. Final payment is due by the customer within 8 hours of installation.
Ownership
Ownership of the goods shall remain vested by The Blind Lady Company until such time full and final payment has been made.
Shutters
These are 100% waterproof. They have a sun shield coating which protects this product from the sun. PVC shutters are low maintenance and easy to clean.
Cleaning
Blinds should be kept clean with a vacuum cleaner to keep the dust off using a soft brush attachment. If blinds need to be washed, use a mild detergent with luke warm water. Never scrub the blinds. Do not use detergent on the blind directly. It is recommended to clean blinds by an ultrasonic cleaning method.
This is a safe and gentle process which is used to clean blinds and remove dirt, grime, bacteria and other such contaminants. There is no guarantee that blinds will return to its original colour due to wear and tear over time. Stains may still reside and in some cases become more visible. This service is not recommended for Roman blinds.
General
Colour dye batches differ. Please place your order for windows/doors in the same room/area, at the same time. All transport/logistics/courier costs are for the customer’s account unless quoted otherwise. The Blind Lady Co will not be responsible for goods damaged in transit by customer/courier company.
Wooden blinds – it is not recommended to hang these blinds in damp areas like bathrooms, kitchen or any area with high moisture .
Venetian blinds, there is a possibility to see through the blinds which are hanging higher than eye level. This is caused by the angle at which you look at the blind.
Venetian blinds do not close 100%. Their main purpose is to control the sun and not for 100% block out.
Prints with larger patterns will be subject to pattern match on the drop & sometimes on the width. The manufacturer cannot be held responsible for dye and pattern match issues if orders are made at separate times.
Honeycomb blinds is made from spun-bonded polyester. Duo tone fabric is washable. Block out fabric can be surface cleaned with a sponge and should not be submerged in water.
Roller blinds fabric width will be 35mm less than the actual size ordered in order to allow controls.
Roller blinds in a cassette (next to each other) will have a 80mm gap between the fabrics on corner windows. This can be minimised by one front roller and one back roller.
Double rollers are a dual fabric system to multiple light control options. Long narrow blinds will need to be guided up if longer than 2.2m long.
Due to the composition of the fabric, it may not be possible to have the horizontal fabric bands perfectly aligned when blinds are installed next to each other.
Double roller blinds can be susceptible to fraying if they roll skew.
To ensure longevity of the blinds, we recommend that it is installed in a domestic environment where it will not be lifted on a regular basis.
The primary function of a double roller is to filter light through the blinds layed fabric.
Outdoor blinds should only be lowered and used when the area is being occupied. Blinds should not be lowered and left unattended. These blinds are designed to withstand mild weather conditions and should be raised when not in use and in extreme weather conditions. Slight ripping and bowing of the fabric is considered normal.
Minor fabric imperfections such as embossing folds, joint creasing and small weaving irregularities are not considered to be faults.
Supply Only
Please request Measuring Guide. The Blind Lady Company cannot be held liable for self measurements, discrepancies in size, functionality or product. It is recommended to schedule a site visit/consultation.
Payment
Upon receipt of the deposit, the order shall be placed. The remaining balance is required to be paid within 8 hours after goods are received and/or installed.
Payments can be made in cash or electronic transfer. Debit and credit cards are not available.
All payments are to be made to The Blind Lady bank account. STANDARD BANK, ACCOUNT : 101-383-60446,BRANCH CODE : 051-001. REFERENCE SURNAME
Should for any reason, payment not be made within the stipulated timeline, a Letter of Demand would be issued at a cost of R200 whereafter interest will accrue at a rate of 7,75% on the amount owed monthly. Same will be applicable to any additional work that was not stated on the original invoice.
Additional Work
Should there be any extra labour required due to unforeseen circumstances not quoted for, this will be discussed with the client and added onto the total invoice should the client agree to proceed with the additional work.
Valuable Goods
Prior to work being undertaken by The Blind Lady Company, the customer shall be required to remove from any work areas all/any fragile items.
The Blind Lady Company will not accept any responsibility for damage or theft of any items left unattended or under force majeure.
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